faq
Frequently asked questions
Everything teams usually ask before getting started with Tera Plus — deployment, integrations, security and pricing.
Saturn is a technology company. The platform is Tera Plus — an AI-powered communication solution that handles, qualifies and converts customers across WhatsApp, email, voice and webchat, integrated with your CRM, calendar and internal systems.
Most deployments go live within 7 to 21 days, depending on integrations and flow complexity. Simpler operations can launch in a few days.
No. The platform handles the repetitive work — greeting, triage, scheduling, billing, FAQ — and hands off to humans only what needs judgment. Your team focuses on selling and sensitive cases.
Yes. We process data in line with Brazil's LGPD (Law 13.709/2018), with encryption in transit and at rest, least-privilege access, operation logs and a direct data subject channel at privacidade@saturn.ia.br.
WhatsApp Business API, Instagram, email, telephony, CRMs (HubSpot, Pipedrive, RD Station, Salesforce), ERPs, spreadsheets and any system with an API. See the integrations page for the full list.
Your operation's conversations are not used to train third-party models. Your AI's knowledge is built from the base you provide — products, FAQs, policies and authorized history.
Pricing depends on message volume, number of channels and integrations. We offer monthly plans from small operations up to enterprise. Reach out through the contact form for a quote.
Yes. We run a live demo tailored to your scenario and, for selected cases, offer a time-boxed pilot.
Didn't find what you were looking for? Reach out via the contact form or check the security page.